Returns & Exchanges
At CompAsia Philippines, we ensure your pre-owned electronics meet the highest standards, offering a 7-day replacement policy for any manufacturing defects or functional issues. Our goal is to provide you with peace of mind and complete satisfaction with every high-quality device you purchase.
Initiate Your Request
Contact our customer support team within 7 days of receiving your device to report any functional defects and provide your order details.
Technical Assessment
Our expert technicians will conduct a remote assessment or request you to send the device to our service center for a thorough diagnostic check.
Secure Packaging
Once approved for return, pack the device securely in its original packaging including all accessories and the warranty card provided.
Replacement or Repair
After verifying the defect, we will process your replacement unit or perform the necessary repairs and ship the device back to you at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing